Frequently Asked Questions
Where do I pay the rental fee?
The total rental sum must always be paid at the rental station. Invoices are not issued.
When do I get a group discount?

Groups receive a 10% discount on the basic pric for 10 or more people who pay.
Discounts cannot be accumulated. No discount on return transport. Rail tickets, vouchers, promotions, etc. will not count.

How old does my child have to be to be carried in the child seat?
Child seats are suitable for children from approx. 1 year of age (9-22kg) who can sit up without help.
Can I bring my own trailer?

As a matter of principle customers' own trailers or child seats/equipment may not be
attached to Rent a Bike bicycles.

The hirer is liable for any damages to the bicycle caused by manipulation - see GTC.

Where can I rent Child seats?
Child seats can be rented at a number of stations (free - please reserve). Child seats are only available on the Heart Route if booked well in advance (Tel. +41 41 921 05 75).
Do we accept the junior carte from SBB?

Rent a Bike accepts Junior Cards.

With the SBB Junior Card, children up to the age of 16 receive a 50% discount on rented accommodation (repatriation fee cannot be discounted) if at least one parent rents a bike. Parents pay the basic price. The Junior Card is only valid for the following price category: Velo / Mountainbike -V-Brake. Discount cumulation is not possible. Railbon, vouchers, promotions, etc. are not creditable.

Price list

Does Rent a Bike also have offers in combination with train services?

Combined RailAway offers are available from SBB. You can purchase them directly on line. Please reserve the bicycle at rentabike.ch before making your purchase.

SBB / RailAway

Are RailAway offers valid throughout the whole of Switzerland?

RailAway offers only apply to the routes stated in the offer.

SBB / RailAway

Where can I get combi-offers with a rail ticket?

Combined RailAway offers are available from SBB. You can purchase them directly online. Please reserve the bicycle at rentabike.ch before making your purchase. RailAway offers only apply to the routes stated in the offer.

Where can I find guided tours?

Rent a Bike does not offer guided tours, can however help you to find local guides.
Our partner swisstrails.ch also offers packages.  

What does "rent 1 day" mean?
1 day = 1 calendar day, not 24 hours (collection in the morning, return in the evening).
How can I extend a RailCheck or voucher?

Please send the RailCheck and a self-addressed, stamped envelope to: 

Rent a Bike AG, Steinmatt 1, 6130 Willisau

and you will recieve a new RailCheck (one time only).

Where can I redeem the Smart-Box?
See the booklet in the Smart-Box for information on possible locations where the Smart-Box can be redeemed.
Do I have to state that I have a Smart-Box during reservation?
No you can mention it when you have to pay at the rental station.
What does standard rate mean?
Standard rate means the price for customers who do not have a subscription (half-price ticket, GA, etc.). RailBons and vouchers must always be deducted from the standard rate.
How much does it cost to rent a bike?
See price-list for information on prices.
What does basic rate mean?
The basic rate includes the normal rate for customers who do not have a subscription (half-price ticket, GA, etc.) and the discounted rate for customers who have a subscription. Discounts or "Bons" cannot be deducted from the basic rate.
Can I pay with my credit card?
Credit cards are not accepted everywhere. Please note the information given at the rental stations. Standard means of payment are cash CHF / EC / PostCard / Visa / Mastercard.
Where can I redeem my Heart Route gift voucher?
Heart Route package deals are provided by our partners and must be redeemed from them. www.herzroute.ch. Rent a Bike only reserves the bicycles.
Do I have to state that I have vouchers during reservation?
You do not need to mention vouchers when making a reservation. They should be redeemed at the rental station. Vouchers are only valid with the 12-digit Pay Serial No.
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