Frequently Asked Questions
Frequently asked questions about bookings

Click on the following link to get answers to the most frequently asked questions about the booking platform:

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How does the long-term rental order work?
  1. Reserve your desired e-bike using the order form.
  2. After checking the eligibility, you will receive a confirmation from us. It takes approx. 5 working days until your e-bike is available.
  3. You pick up your e-bike at the following pick-up locations. RAB Murten, Romanshorn, Willisau or at one of the SBB stations. The agreed long-term rental period must be paid in advance. (Cash or Maestro/Postcard)
Where do I pay the rental fee?
The total rental sum must always be paid at the rental station. Invoices are not issued.
When do I get a group discount?

Groups receive a 10% discount on the basic pric for 10 or more people who pay.
Discounts cannot be accumulated. No discount on return transport. Rail tickets, vouchers, promotions, etc. will not count.

No more battery replacement necessary.

Thanks to the larger battery capacity (750Wh previously 540Wh), it is no longer necessary to change the battery. If you are running short of power, you can take a short break at the battery charging stations to recharge the battery. The battery charging stations are listed in the tour descriptions

For trips lasting several days, one charger per e-bike is included. In addition, a basket is mounted on every Herzrouten e-bike, practical for stowing a daypack. Sagoschen can still be mounted.

How old does my child have to be to be carried in the child seat?
Child seats are suitable for children from approx. 1 year of age (9-22kg) who can sit up without help.
Can I bring my own trailer?

As a matter of principle customers' own trailers or child seats/equipment may not be
attached to Rent a Bike bicycles.

The hirer is liable for any damages to the bicycle caused by manipulation - see GTC.

Where can I rent Child seats?
Child seats can be rented at a number of stations (free - please reserve). Child seats are only available on the Heart Route if booked well in advance (Tel. +41 41 921 05 75).
Can the rental bike be transported by public transport from the long-term rental?

In principle, the bike from the long-term rental can be transported by public transport if the railway system allows this. To do this, you must first enquire at www.sbb.ch.

Long-term rental cannot be transported free of charge on the train. You will need your own bike ticket for this.

Further information on the bicycle transport

Long term rentals

We also offer long-term rentals from one month. The complete offer can be found here:

Long term rentals

Access to customer login
Click on this link to access your personal customer login. There you can view the bookings made.
Where can I get the e-bike for long-term rental?
You can collect your e-bike from our shops in Willisau, Murten or Romanshorn. You can also pick up your e-bike at the SBB stations listed. Select the appropriate station in the order form
What do I have to consider when returning the long-term rental?
The vehicle must be returned cleaned, in fully functional condition and with all accessories such as keys, operating instructions, etc. A corresponding checklist will be provided to the renter.
Can the rental bike be transported by public transport from the long-term rental?

In principle, the bike from the long-term rental can be transported by public transport if the railway system allows this. To do this, you must first enquire at www.sbb.ch.

Long-term rental cannot be transported free of charge on the train. You will need your own bike ticket for this.

Further information on the bicycle transport

What are the requirements for renting an S-Pedelec (45km/h)?
The minimum age for Rent a Bike long-term rental is 18. To rent an S-Pedelec 45km/h, a Class M driver’s license is required at least (or car driver's license).
How can I pay for the e-bike long-term rental?

In addition to cash payment, we accept Maestro/Postcard as a payment method.
We issue an invoice for the extension.

Can I extend the rental period?
Yes, you can extend the rental period at any time. The additional rental fee will be at the same rate if it is the same vehicle.
Can I purchase the bike after renting it?
You can purchase the bike after renting it. The price will be calculated on the basis of the e-bike’s age and mileage. Part of the rental price will be credited to the purchase price.
Payment options
The payment options per station vary. Please check under the stations to find the accepted payment methods. If nothing is listed, the station accepts cash and EC-/Postcard.
Do we accept the junior carte from SBB?

Rent a Bike accepts Junior Cards.

With the SBB Junior Card, children up to the age of 16 receive a 50% discount on rented accommodation (repatriation fee cannot be discounted) if at least one parent rents a bike. Parents pay the basic price. The Junior Card is only valid for the following price category: Velo / Mountainbike -V-Brake. Discount cumulation is not possible. Railbon, vouchers, promotions, etc. are not creditable.

Price list

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