Frequently Asked Questions
Where do I pay the rental fee?
The total rental sum must always be paid at the rental station. Invoices are not issued.
When do I get a group discount?

Groups receive a 10% discount on basic prices for 10 or more people who pay.
Discounts cannot be accumulated. Rail tickets, vouchers, promotions, etc. will not count.

How old does my child have to be to be carried in the child seat?
Child seats are suitable for children from approx. 1 year of age (9-22kg) who can sit up without help.
Can I bring my own trailer?

As a matter of principle customers' own trailers or child seats/equipment may not be
attached to Rent a Bike bicycles.

The hirer is liable for any damages to the bicycle caused by manipulation - see GTC.

Where can I rent Child seats?
Child seats can be rented at a number of stations (free - please reserve). Child seats are only available on the Heart Route if booked well in advance (Tel. +41 41 921 05 75).
What does "rent 1 day" mean?
1 day = 1 calendar day, not 24 hours (collection in the morning, return in the evening).
How can I extend a RailCheck or voucher?

Please send the RailCheck and a self-addressed, stamped envelope to: 

Rent a Bike AG, Steinmatt 1, 6130 Willisau

and you will recieve a new RailCheck (one time only).

Where can I redeem the Smart-Box?
See the booklet in the Smart-Box for information on possible locations where the Smart-Box can be redeemed.
Do I have to state that I have a Smart-Box during reservation?
No you can mention it when you have to pay at the rental station.
What does standard rate mean?
Standard rate means the price for customers who do not have a subscription (half-price ticket, GA, etc.). RailBons and vouchers must always be deducted from the standard rate.
How much does it cost to rent a bike?
See price-list for information on prices.
What does basic rate mean?
The basic rate includes the normal rate for customers who do not have a subscription (half-price ticket, GA, etc.) and the discounted rate for customers who have a subscription. Discounts or "Bons" cannot be deducted from the basic rate.
Can I pay with my credit card?
Credit cards are not accepted everywhere. Please note the information given at the rental stations. Standard means of payment are cash CHF / EC / PostCard / Visa / Mastercard.
Where can I redeem my Heart Route gift voucher?
Heart Route package deals are provided by our partners and must be redeemed from them. www.herzroute.ch. Rent a Bike only reserves the bicycles.
Do I have to state that I have vouchers during reservation?
You do not need to mention vouchers when making a reservation. They should be redeemed at the rental station. Vouchers are only valid with the 12-digit Pay Serial No.
Can rail vouchers (Railbons) or other vouchers be used together with other offers?
No, RailBons cannot be added to other offers. The offer always applies to the normal rate (full price).
Where can I redeem rail vouchers (Railbons)?
RailBons can only be redeemed at the stations stated on the Bon. They are only valid with the 12-digit Pay Serial No.
Where can I redeem RailChecks?
RailChecks can only be redeemed at the stations stated on the Check. They are only valid with the 12-digit Pay Serial No.
What is classed as a school group?

Discounts for children aged up to 16 years also apply for participants up to their 26th birthday if they are:

  • Pupils in obligatory Year 9 school classes;
  • pupils at public and private middle schools (grammar schools, commercial and trade schools, technical schools, agricultural schools, Year 10, etc.);
  • students at colleges of higher education and universities;
  • pupils at schools for the deaf, blind, the visually impaired;
  • groups with adolescents living in homes for the disabled, orphanages, children's homes, etc.;
  • participants in "Jugend + Sport" events (with a stamp from the J+S authority).

In order to claim the discounts available to schools and youth groups an order form signed by the school office, cantonal "Jugend + Sport" authority or  Magglingen Fed. Institute for Sport (EHSM) and with an official stamp must be presented; children under 6 years of age will be included when calculating the minimum number of participants.

What is the discount for school groups?
School groups accompanied by a teacher can travel for less from Monday to Friday - They will be given a 50% discount on the normal rate for 10 or more  people who pay. The schools discount does not apply to e-bikes and tandems. Discounts cannot be accumulated. Rail tickets, vouchers, promotions, etc. will not count.
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